Missed calls and messages
Inquiries arrive at all hours and go unanswered while you work.
AI & business automation for Irving and Dallas–Fort Worth
Serve your customers better.Automate the work that takes your time.
Victor Labs implements AI and automation systems for businesses in Irving and Dallas–Fort Worth: customer support, phone reception, CRM, follow-up, and lead capture from YouTube. We configure each solution for your business, with implementation guidance in Spanish.
Serve your customers in English and Spanish.
We configure your system to serve your English-speaking customers in English and your Spanish-speaking customers in Spanish. Víctor currently provides implementation guidance in Spanish.
Additional system languages depend on compatibility and scope.
Discovery calls and implementation guidance are currently provided in Spanish. Your customer-facing system can be configured in English and Spanish.
A 30-minute conversation to review your process and spot what's worth automating.
Conversation with a customer
Hi, do you have an opening for a cut and color this Saturday?
Hi! Yes, Saturday at 11 or 2. Can you confirm your name and phone so I can book it?
Mary, 469-555-0148. 11 works for me.
Request received
Channel: web chat
Details captured
Name · Phone
Appointment confirmed
Saturday at 11
Team notified
Assigned to the stylist
Illustrative example
The inquiries come in. The work piles up.
Common situations that slow down customer support and follow-up.
Questions you answer over and over
Your team repeats the same answers about hours, pricing, and availability.
Leads and quotes without follow-up
Prospects lose interest because no one follows up in time.
Information scattered everywhere
Notes, emails, and conversations that never connect to each other.
We review where the process stalls and which steps we can simplify.
Solution A
AI customer support in English and Spanish
We configure chatbots and AI assistants that answer common questions, guide your customers, and capture requests using your business's approved information.
- Answers based on the information you approve.
- Capture of key details from every request.
- Hand-off to your team when a person is needed.
An AI chatbot or assistant configured to respond in English and Spanish with your business information.
Solution B
AI virtual receptionist for your business
We configure an AI phone assistant that answers calls, identifies the need, and collects details based on your business process.
- Call handling that identifies the need and contact details.
- Scheduling and transfer as features subject to configuration and validation.
- Every contact and its details logged in your CRM.
Phone reception in English and Spanish, with additional languages subject to compatibility.
Solution C
CRM and customer follow-up automation
We configure your CRM and automations to organize leads, appointments, and follow-up based on your operation.
- Contacts and opportunities organized by stage and source.
- Automatic tasks and reminders so nothing slips.
- A clear view of pending requests for the owner.
Forms and communications in English and Spanish, with implementation support in Spanish.
Languages
Serve your customers in English and Spanish.
Your customer-facing system can be configured to serve customers in English and Spanish. Víctor currently provides implementation guidance in Spanish — he does not personally provide fluent English consultation. Additional system languages depend on compatibility and scope.
We don't promise unlimited languages or perfect translations: together we define what makes sense for your customers.
We set it up with you, step by step.
A clear process, no jargon, so you understand every stage.
- 01
Discovery
We understand how you receive and handle requests today.
- 02
Configuration
We define information, rules, and automations.
- 03
Testing
We review answers, data, and actions before launch.
- 04
Support
We train you and review how it works per the service you hired.
Each proposal defines deliverables, timelines, included usage, and support. We set the implementation schedule after reviewing your process and agreeing on scope.
Start with what your business needs.
Initial implementation and monthly support, with a defined scope before we begin.
Organization & follow-up
Organize your leads and automate follow-up steps.
From $297 USD/mo
Initial setup · From $297 USD · one-time
Base scope
- Initial CRM configuration.
- One sales pipeline.
- Scoped automations for follow-up, appointments, and notifications.
- Initial training.
AI support
Add an AI assistant connected to a support and follow-up process.
From $497 USD/mo
Initial setup · From $497 USD · one-time
Base scope
- One assistant for one defined channel.
- Configuration with your business's approved information.
- Data and request capture.
- Connection to the agreed follow-up process.
- Testing and initial training.
The channel, features, and included usage are defined in the proposal. Phone reception is evaluated based on configuration and costs.
Custom automation
Connect multiple processes, channels, or tools based on your operation.
By scope
Initial setup · By scope · one-time
Evaluation of
- Business processes and rules.
- Integrations and compatibility.
- Phased implementation.
- Support and maintenance as needed.
What does setup cover?
The initial payment covers discovery, configuration, testing, and training within the agreed scope. The monthly fee covers the recurring service and support specified in your proposal.
Prices in USD. “From” amounts correspond to the base scope described. Before hiring, you receive the detail of setup, monthly fee, included usage, support, and applicable additional charges. Telephony, messaging, AI usage, and external tools are detailed per solution. Phone reception requires a separate scope evaluation. Websites, Meta Ads management, and ad budget are quoted separately.
Meet VíctorVictor Labs
P.O. Box 154793
Irving, TX 75015
Digital technology. Personal attention.
Víctor Valencia · Founder of Victor Labs
Behind Victor Labs is Víctor Valencia. From Irving, Texas, he works with you directly on implementing your system. We can meet by video call, and you can also send letters, proposals, or documents by postal mail.
You work directly with him to define the process, configure the solution, and learn to use it. We start with a concrete need and a clear scope.
Víctor provides implementation guidance in Spanish. Your system can serve your customers in English and Spanish, with other languages available depending on the solution.
Correspondence for Victor Labs
Mailing address for correspondence.
Frequently asked questions
Brief, honest answers about how we work.
We work with businesses across different industries that need to improve their support, follow-up, or operations through AI and automation. We start by understanding your process and evaluating what we can implement.
No. We handle the configuration. You bring the knowledge of your business, and we validate the results together.
Yes. You can begin with a single automation or assistant and expand as you see results.
Yes. Cases that need human attention are routed to your team based on the rules we define.
We first review compatibility, access, and costs. Additional integrations are validated before we offer them.
Yes. We can configure support in English and Spanish. If you need another language, we review its compatibility with the channel and the tool before defining scope.
Discovery, configuration, testing, and support. Each proposal defines deliverables, timelines, included usage, and support.
There is a one-time setup fee plus a monthly fee. Organization & follow-up starts from $297 USD setup and $297 USD/mo; AI support from $497 USD setup and $497 USD/mo; and custom automation is quoted by scope. We prepare a proposal with the detail of setup, monthly fee, included usage, support, and additional charges before we begin.
Yes. We serve businesses in Dallas–Fort Worth and the surrounding area, with implementation support in Spanish.
Book your discovery video call
Tell us about your business so we can prepare for our conversation.
A 30-minute conversation to review your process and spot what's worth automating.